Blue Nile Reviews

Bought these diamond studded earrings, which I think I've given her in the past. I'm not certain. She just stashed it away. I was going to get a gemstone earring but opted not to. There isn't many appealing designs that I like on the Blue Nile site. Many are stodgy & fit for 80+ years old people. I want to see something refreshing & elegant. Not more is better.

I’ve now purchased two gemstone rings from blue Nile and they have not disappointed! One of my gemstone rings had an issue with the Centerstone loosening after only a month. Blue Nile was able to take care of the repair within a total of a four day turnaround! I had the pleasure of speaking with several representatives that all are considered some of the best customer service agents in my book! I couldn’t be happier with the products, value, and customer service of Blue Nile!

We've been shopping at BN for years. They have excellent products and service. My jewelry is still as beautiful as when we first bought it.

Excellent quality. Quick response. Have ordered several pieces for myself and friends with no complaints. I would definitely purchase from BlueNile in the future.

The online process of buying the wedding band was easy & shipping was good too. The problem I have is that the quality of the ring is terrible. Within a few weeks of wear, the band started to scratch badly. We’ve only been married for 2 months now and my husbands band looks like we’ve been married for 52 years because of the visible scratches it has.

I had ordered the wrong size engagement ring, and the team helped me immediately to resize and return to my fiance. The ring was beautiful, and the service was excellent. I will definitely use Blue Nile in the future.

My wife and I and our extended family have been customers of Blue Nile for some time now. We all will continue to return to Blue Nile for the large variety of jewelry options and the exceptional service for the life of the jewelry.
Our most recent transaction was returning a bangle for service. Blue Nile Customer Service Rep Amanda then called me to discuss the servicing of the bracelet as well as other possible options. We reviewed the options Amanda presented and found another couple of bangles that my wife liked. Amanda then went to work, reviewing each of our selections, with the pluses and minuses of each as my wife has a very small wrist which makes selection difficult.
Ultimately Amanda helped us select a perfect replacement, coordinated the credit from the original purchase and made us feel very comfortable with our new purchase as the new bangle did cost a bit more than the original. Amanda was timely with her correspondence, extremely knowledgeable about the jewelry and repairs, friendly on the phone and made us feel quite relaxed in our purchase. Exceptional service again and we will be back to Blue Nile.

Linda & David Magee

I love the bracelet and the shipping was very fast! Would recommend Blue Nile to family/friends.

We came back to Blue Nile for another great purchase! All our purchases from Blue Nile have been online and very easy. My wife and I are able to use the Blue Nile website to clearly see what is available, make a choice, and then I can make the purchase. She really likes the Riviera Pavé Sapphire Eternity Rings. I have given her one with Rubies (40th Wedding Anniversary) and most recently one with Sapphires (65th birthday). Wow, really beautiful!

Blue Nile is excellent. Great selection, prices, customer service. Diamonds come with a GIA report. Will definitely buy from them again.

I’ve purchased two items over the years and the service, quality of jewellery and delivery process have always been excellent.
Delivery is quick and secure.

Blue Nile's 45 day return policy is not realistic for Christmas. I purchased a ring for my wife the first half of November because I was concerned of things selling out in advance of Christmas. Then when she tried it on Christmas day, the ring was too big. We called the next business day after Christmas to coordinate an exchange but were denied because it fell outside of their 45 day window. I believe 45 days is too short of a window around Christmas time, especially when customers try to buy gifts in advance. 90 days is more realistic and especially in years when there are supply chain issues.

Excellent service and fast shipping! The jewelry is beyond expectation and worth the investment. I have 4 items and all been stunning and the price to value is the best.

Celebrating a treat yo' self moment and a milestone. Blue Nile provided a beautiful solitaire 1/4 carat pendant that was scoped to my specific needs, delivered quickly and very affordable. The quality is high and the service high. Recommend and will be back to get some earring I think.

My husband and I have purchased through Blue Nile for jewelry for years. We have always been thrilled by the quality of the rings, necklaces, bracelets, and earrings we have received. I cannot recommend Blue Nile enough!